Getting started
- Create an earning rule so eligible paid orders can award points.
- Create a redemption rule for how points convert to store credit.
- Use App Home to watch activity and items that need attention.
- Customers redeem from the Rewards page in their Shopify account.
Points and refunds
Points are available as soon as an eligible payment is processed. When Shopify reports a refund, NASP Rewards reverses as many related points as the customer's available balance allows. The balance never falls below zero.
If the full amount cannot be reversed, unrecovered points remain visible as an audit record.
Store credit review
If a redemption needs review, inspect the customer's store credit transactions in Shopify. If credit was issued, confirm the exact transaction. Restore points only after confirming that Shopify did not issue the credit.
Manual adjustments
Open Customers, select a customer, then adjust points. Every adjustment requires a reason and is permanently recorded in the customer's activity.
Billing
Plans and charges are managed through Shopify App Pricing. If something looks wrong with your subscription, check Shopify's billing UI first, then email us with your shop domain.
What to include
Send your Shopify shop domain, what you expected, and what happened. Screenshots and relevant order or customer references help us investigate redemption and refund cases.