Documentation
Read the setup and troubleshooting guides.
Find the right guide
- Earning rules and activation
- Rewards, point prices and eligibility
- Customer Rewards page setup
- VIP tiers and benefits
- Referral qualification and confirmation
- Points expiry
- Customer notifications
- Shopify POS setup and redemption
- Billing and email usage
Investigate a points or reward question
Check history and the relevant order or reward before adjusting points. Payments take time to process. Refunds remove available related points without making balances negative.
If a reward's outcome is uncertain, do not issue it again or restore points manually. Follow Redemption review. For an intentional correction, usea recorded points adjustment.
What to include
Send your shop domain, expected result and actual result. Include relevant screenshots and order or customer references.