Use Home for program activity and Customers for individual history. Events explain changes; the balance shows spendable points.
Review a customer
- Open Customers and find the customer.
- Review their balance, VIP tier and birthday.
- Check their timeline, expiry, VIP and referral details.
- Open an event to inspect its outcome.
History includes earnings, refunds, adjustments, referrals, membership changes and rewards. For referrals, check whose points the event shows.
Historical coverage
Home shows captured events; earlier events may be missing. Existing stores may see older customer history until timeline records are prepared and verified. Missing timeline entries do not necessarily mean lost points or rewards.
Before adjusting points
Match the customer, order or reward and approximate time. Payment and loyalty processing can finish at different times.
For uncertain rewards, follow Redemption review. Do not reissue rewards or restore points during review.
Use Customers and points for corrections. Adjustments require a reason and remain recorded.
Contact support with your shop domain, relevant reference and expected outcome.