When points arrive
Paid orders earn points when they meet the purchase rule. Orders must be created from first activation, which cannot be backdated. Orders created while paused remain excluded after reactivation. Points usually arrive shortly after payment processing.
An additional payment after editing an order can earn more points.
Refunds
Refunds remove points based on the refunded amount and the order’s recorded rate, including any VIP rate. Later rule changes do not affect that calculation. The recorded rate also applies to later payments.
Only available points are removed. Balances never go negative, and future points do not settle earlier refunds.
If spent points cannot be recovered, the difference appears as unrecovered refund points in Activity or the customer’s details. It is a record, not a customer debt.
Other rewards and VIP
- Referral points are not automatically reversed after refunds.
- VIP qualification follows its separate refund policy.
- Refunding an order does not automatically return points spent on issued codes or credit.
Use a recorded points adjustment for intentional exceptions.
Processing times
Pending orders and refunds are processed every five minutes, from 5 through 55 minutes past the hour. At each hour, NASP Rewards checks for missed order signals. Customer redemptions begin immediately.
Missing activity
- Confirm payment or refund completion in Shopify.
- Check purchase activation and any pause at the order’s creation time.
- Wait for the next five-minute update, then refresh Activity.
- Check the dashboard for processing warnings.
- If still missing, contact support with your shop domain and order number.