Set up the gift
- In Earning rules, create Welcome gift.
- Enter Points awarded and choose Create.
- Choose Activate on the Earning rules page.
Customers claim the gift on their signed-in Rewards page. Account creation, sign-in and purchases do not award it automatically.
What customers see
Customers open Welcome gift and confirm. Awarded points appear in their balance and Points history; the activity becomes unavailable.
Each customer can claim once. Deactivating, reactivating or recreating the rule does not grant another claim.
Change or deactivate the offer
Saved edits affect future claims. Previous awards keep their points.
Choose Deactivate to stop new claims. Points and history remain.
If the gift is missing, check activation, sign-in and previous claims.
Set up the Customer Rewards page before inviting customers to claim.