Remind customers about remaining points at their nearest expiry, excluding later expiry dates.
Configure the reminder
- Open Settings → Customer notifications → Points expiring soon.
- Choose a lead time from 1 to 90 days.
- Edit the subject and body, preview and save.
- Turn on the notification when ready.
Activation and lead-time changes skip reminders already due; they do not send catch-up emails.
Liquid variables
| Variable | Meaning |
|---|---|
{{ customer_name }} |
Customer’s name or fallback. |
{{ points_balance }} |
Balance used for the reminder. |
{{ expiring_points }} |
Remaining points due on the nearest expiry date. |
{{ expiry_date }} |
That expiry date. |
{{ shop.url }} |
Shopify online-store URL. |
{{ shop.email }} |
Shopify public contact email. |
If circumstances change
Before sending, NASP Rewards rechecks the reminder. Spending, expiry changes or other updated details can cause it to be skipped.
Customer sends require current marketing consent, a valid address and active billing. Saving an expiry policy does not enable this notification.
See Points expiry for policy options and Template editing for previews and tests.